Overview
Top-line KPIs across the entire analysis window. All values reflect the current filter selection.
Final state distribution
Memos by final state
Volume over time
A. Volume / Throughput
Counts of memos across time, space, and people.
Memos by month
Memos by day-of-week
Memos by hour-of-day
Top blocks
Top 20 raisers
B. Turnaround Time
Hours from memo creation to responder action. TATs are computed from Worker Status Comments, not approver timestamps.
TAT distributions
Median TAT by month
Per-month TAT stats (hours)
C. Completion / Outcome
State distribution, completion rates, and the oldest open memos.
Final state distribution
Completion by block
Top 10 oldest open memos (actionable escalation list)
D. Bottleneck / Queue Stage
Where memos stall in the workflow: A1, A2, responder assignment, completion.
Workflow funnel
Stall counts by stage
E. Responder Performance
Workload, completed memos, and specialisation per responder (by phone-canonical name).
Top 20 responders by workload
Top 20 responders by completed
Responder specialisation (top categories per responder)
F. Approver Performance
Approval load per approver. (TAT for approvers is in tab B; this tab focuses on volume distribution.)
A1 (Nursing Superintendent) load
A2 (RMO) load
G. Complaint Analysis
Category distribution, top keywords, and language mix. Categories are keyword-based.
Category distribution
Top 30 keywords
H. Temporal Patterns
Time-of-day and day-of-week patterns.
Hour-of-day volume
Day-of-week distribution
I. Spatial / Location
Block, floor, and ward distribution plus block-wise completion rates.
Block distribution
Block completion rate %
Top 20 wards
Floor distribution
J. Communication / Process
Status update count distribution, escalation rate, language mix.
Status updates per memo
K. People / Contact
Top raisers, approvers, responders, and contact coverage.
Top 20 raisers
Top 20 responders
Contact coverage
L. Data Quality
Field completeness, anomalies, and filter funnel.
Filter funnel (rows in/out)
N. Stakeholder Reports
Compliance, training-needed flags, and per-block monthly snapshot.
Per-block scorecard
Latest — 2026 (Feb–Apr)
Operational status from per_block_and_merged_906.xlsx. Covers Feb–Apr 2026 only. Status: ongoing / completed.
Memos by month (2026)
Status distribution
Block distribution
Completion rate by block
Top responders
Complaint categories
Block scorecard (2026)
0 memos
All Memos
All surviving memos with full derived state. Click headers to sort. Use the search box above to filter by complaint / ward.